Full Time

The Guest Services Associate will be responsible to create an inviting and “guest focused” culture during weekend services and special church-wide events. The emphasis is on creating processes of identifying visitors and excellent front door experiences for all attenders.

Primary Duties and Responsibilities

• Leadership
  • Culture: Create a culture of excellence at our front doors and lobby for guests, attenders, and volunteers.
  • Guest Services: Lead and shepherd Guest Services teams consisting of Ushers, Indoor and Outdoor Greeters, Information Centers, Free Coffee, Parking, and New Here kiosks.
  • Recruiting: Actively recruit new volunteers into Guest Services teams.
  • Shepherding: Meet with Guest Services volunteers weekly and monthly for vision, direction, and responsibilities.
  • Communication: Provide timely and accurate communication for all First Impression teams.
  • Connection: Identify measurable methods of connecting visitors into a Next Step by coordinating efforts with Spiritual Formation team.
  • E4: Be a champion of the Northwoods discipleship model.
  • Competency: Be an ongoing student of best practices related to Guest Services.
  • Community Building: Create community building events for volunteers.
  • Coordination: Coordinate church-wide guest service practices with all weekend ministry teams.
• Administrative Responsibilities
  • Volunteer Assimilation: Assist Assimilation Director with volunteer processes and events.
  • Communication: Develop improved information tools and processes at information kiosks.
  • Budgets: Effectively manage all budgets for Guest Services.
  • Development: Develop an annual ministry plan that includes growth strategies.
  • Systems: Maintain accurate database records, ministry calendars, and effective communication methods.
  • Meetings: Attend all meetings required of this position with staff and volunteers.
  • Weekend Services: Be present and support our three weekend services. Provide shepherding and leadership to Guest Services teams.

Interaction with Others

Communication: This person will work closely with other volunteer ministry leaders and paid staff.

 Desired Skills and Abilities:

This person should be a highly relational and strong motivational leader. This person would be able to build teams and work well with all kinds of people. He/she should have an understanding and passion to see people move into intentional relationships.

Beneficial Spiritual Gifts:

Leadership, Shepherding, Administration, Helping

 Educational and Experience Required:

College education (or higher) is preferred, and proven experience in building teams and ministry systems is important.

Part time

The Multisite Children’s Volunteer Associate provides leadership over Discoveryland volunteer assimilation on all Northwoods’ campuses. This position requires an emphasis toward the implementation of processes and structures to assimilate and care for adult volunteers, which in turn will improve care for children. The Multisite Children’s Volunteer Associate will support the Multisite Children’s Team with short term development projects and communication.

Primary Duties and Responsibilities

• • Leadership
    • Volunteer Processing: Oversee the implementation of volunteer processing, tools, and recruiting events, Ministry Platform data entry. Own the Volunteer Orientation on the Peoria Campus and support others campuses, as needed.
    • Branding: Ensure campuses maintain the Discoveryland volunteer branding and culture.
    • Care: Provide critical care resources and partner with Discoveryland appreciation events and resources.
    • Coaching: Provide ministry coaching and accountability with staff and campus directors in the area of volunteer processing and ministry onboarding.
    • Special Events: Work closely with the Discoveryland team to develop special events and volunteer trainings.
    • Support: Provide administrative support of multisite resources.
    • Meetings: Attend Discoveryland Staff meetings.
    • Staff Meetings: Attend monthly staff meetings for global, visionary, and organizational matters.
    • Leadership Meetings: Attend monthly Leadership meetings.
    • Church Membership: Will attend the 4 Steps classes and place membership with Northwoods Community Church.
  • Department Support
    • Procedures: Develop processes and procedures to effectively process and train volunteers. This effort would include: recruitment, orientation, and formal training opportunities. These training initiatives would be carried out to ensure the effectiveness of our weekend programming/outreach efforts.
    • Strategy: Monitor the effectiveness of the Discoveryland volunteer onboarding process. Create effective strategies for volunteers to move into ministry.
    • Budget: Assist in the preparation of the annual budget.
    • Assist: Assist the Campus Directors and Discoveryland staff.

Interaction With Others

Able to work well with other Northwoods staff, adult volunteers, and parents. Frequent interaction with the Children’s Pastor for the purpose of care giving, truth telling, listening, and transparency is expected.

Desired Skills and Abilities

Administration, computer and Microsoft Office knowledge, proofreading skills, and telephone etiquette, organizational skills, communication, ability to properly delegate, self-discipline, self-starter, love of volunteers, ability to lead others and enjoy their success, spiritual, emotional, and physical health.

Beneficial Spiritual Gifts

Leadership, Administration, Shepherding, Teaching, and Wisdom

Educational and Experience Required

High school diploma, college or 2 years of experience in Children’s Ministry preferred

Part time

The Quest Associate will assist the Student Life Pastor with leading and shepherding the students and leaders for effective ministry and will perform programming and administrative duties.

Primary Duties and Responsibilities

• Programming Duties
  • Technical/Media: Organize a team to create message slides, bumper videos, and weekly highlight reels. The content should target Middle School students.
  • Teaching: Collaborate with the Student Life Pastor in preparing messages. Teach within the Middle School ministry when requested.
  • Shepherding: Assist with hospital visits and one-on-one mentoring for students and leaders. Lead a small group within the Middle School ministry.
  • Relational: Build relationships with volunteer leaders, parents and students.
  • Vision Echo: Support and promote the vision of Northwoods Community Church, specifically the AIM (Attract, Introduce & Mature) strategy. 
• Administrative Duties
  • Team Building: Recruit volunteers and organize/lead a volunteer tech team to effectively minister to Middle School students. This includes scheduling of the tech booth volunteers.
  • Programming: Assist with planning and executing events.
  • Administration: Assist with daily, weekly, and monthly tasks.
  • Department Meetings: Meet weekly with the Student Life Pastor and meet regularly with the student ministry leadership team.
  • Staff Meetings: Attend staff meetings for global, visionary, and organizational matters.
• General Duties
  • Other: Perform other tasks as needed

Interaction With Others

The Quest Associate will regularly interact with the Student Life Pastor as well as other Northwoods Leaders, volunteers, parents, and students.

Desired Skills and Abilities

Highly motivated and self-disciplined. Team builder and goal oriented through relationships. Strong organizational and administrative skills with a focus for detail. A strong ability to be taught, coached, and trained for effective ministry. Able to lead leaders and love teenagers.

Beneficial Spiritual Gifts

Leadership, administration, shepherding, teaching

Educational and Experience Required

College degree desired, preferably Bible College and/or theological training.

Part time

The Online Campus Associate assists the Online Campus Team by leading and developing the online presence of Northwoods.  The Online Associate should be passionate about the idea of partnering with existing ministry efforts and innovating new methods extending ministry online. This role also requires someone who can resource online attendees, providing leadership with pastoral oversight, has strong understanding of the tech (a technical guru not a technical expert, but isn’t afraid of online tools & video streaming etc.) and can invest in the team of volunteers to support the Online Campus.  The Online Campus Associate should be innovative with online tools and resources and ready to help Northwoods take the Online Campus to the next level by fostering community for attendees distant and local.

Primary Duties and Responsibilities

• Lead the campus team:
  • Recruit, coordinate/ schedule, develop and equip volunteers.
  • Set priorities and clarify expectations.
  • Manage campus budget.
• Shepherd the online attendees:
  • Provide guidance and leadership to Online Campus Volunteers and Community.
  • Oversee and participate in pastoral care.
  • Lead and manage Online Community group
  • Lead attendees toward attending on campus or home church gatherings
  • Lead attendees toward local or online small groups
    • Developing & Coaching leaders of online groups
  • Passionate about connecting people of all walks of life and people groups across geographic regions.
• Ensure success of the weekend experience:
  • Equip & Train teams that focus on the online attendee’s experience.
  • Partner with Broadcast Audio, Technical and Media teams.
  • Connect volunteers and attendees to the vision of the Northwoods & online ministry.
  • Communicates well:
    • Written: Live Chat, Prayer Chat, Online Community Group, Email etc.
    • Spoken: Live and Recorded On camera communication
  • Aware of leading-edge tools, processes and technology to take online ministry to the next level goals including:
    • Increased Weekend Attendance, regularly seeing new people saying “YES” to Jesus, Multiplication of Home Groups, Increased engagement in the online community, and enhanced online engagement with local and online attendees.
• Champion the Northwoods vision:
  • Stay connected to central leadership and global priorities.
  • Reinforce the “four walls” of the weekend experience and mid-week ways to connect in community.
  • Be future-looking and context-aware with a mind for assessing community needs and ministry opportunities.
• Oversee Online Technical Operations
  • Maintain Online Streaming hardware and software
  • Manage relationships with solutions providers / Streaming CDNs
  • Maintain and update Roku, AppleTV, Chromecast and other OTT Devices and related content
  • Collaborate with the IT and Communications teams on mobile streaming development

Interaction With Others

The Online Associate will interact with attendees on camera, in chat and in other methods and should be able to communicate well with attendees as a key staff member representing Northwoods online.  Additionally, the Online Associate will interact internally with staff across all teams and should be able to communicate well and represent the Online team in internal interactions. 

Desired Skills and Abilities

• Excellent organizational skills to effectively coordinate several simultaneous activities in a dynamic work environment with frequent changes of work priorities, scope, and schedules.
• Ability to develop and apply innovative concepts to the Online Campus.
• Customer-driven and comfortable with a wide variety of people types as well as many different technologies.

Beneficial Spiritual Gifts

Administration, Helps, Service, and Leadership

Educational and Experience Required

• FEC Ministry license is a plus but not required.
• At least three to five years experience in similar field or role.

Part time

The Finance Administrative Assistant will provide support to the Business Office. This person will be working primarily with the Accounting Director.

Primary Duties and Responsibilities

• Finance
  • Contributions: Process all contributions.
  • Missions: Manages mission contribution records in conjunction with the mission team.
  • Credit Cards: Process monthly credit card expense reports for the American Express, Visa, and Sam’s Club cards.
  • Accounts Payable: File accounts payable invoices that are paid.
  • Monthly Financials: Hand out copies to staff.
  • Counting Team: Organize counters for big events, manage roster, annual appreciation dinner.
  • Bookkeeping Assistant: Process monthly journal entries such as account transfers (postage, copier, beverage, and supply transfers). Other duties as assigned.
  • Safe Pull: Process weekly gifts or other weekly income with a volunteer.

Interaction With Others

The Finance Administrative Assistant will work closely with the Accounting Director.

Desired Skills and Abilities

Have a strong proficiency in Outlook, Word, Excel, and web applications. Good verbal, written, and interpersonal communication skills. Ability to comprehend and to express written and oral information. Effective time management, organization, leadership, telephone etiquette, proofreading, and multi-tasking skills. Must be able to maintain confidentiality; be flexible, accurate, and have good follow up skills. Must be willing to learn new technologies.

Beneficial Spiritual Gifts

Administration, Service, Wisdom

Educational and Experience Required

• Two years related experience and/or training.

Part time

The Re:New Thrift Store Associate will help to open and manage the Re:New thrift store in Galesburg.

Primary Duties and Responsibilities

• Working on the floor
  • Customer Services: Assist at the cash register during check out and assisting customers.
  • Hours: Open and close the store on assigned days and be available to work 1-2 Saturdays a month
  • Promotion: Responsible for creative ideas for arrangement and promotion of the store.
  • Pricing: Assist with pricing donations and display of donations.
  • Safety: Promote customer safety by following safety guidelines.
• Store organization
  • Receiving: Assist with sorting clothes and other items in the receiving area. Assist customers bringing in donations.
  • Clothing: Sort and hang clothing and keep racks organized.
  • Preparation: Prepare items for display and sale (cleaning, pricing, stocking shelves).
  • Large donations: Pick up and moving of furniture and large donations.
  • Electronics: Check all electronics and price same before putting on display.
  • Housekeeping: Keep showroom in a neat and tidy order.

Interaction With Others

The Thrift Store Associate will work closely with the Team Leader and volunteers.

Beneficial Spiritual Gifts

Administration, Service, Wisdom

Educational and Experience Required

Education and experience to carry out the duties of this position is desired.

Part time

Position Description:

The IT Project Manager helps Northwoods plan, allocate resources for, create and maintain web applications that provide content, data, and services to our staff, volunteers and the congregation. Additionally, the IT Project Manager assists staff and volunteers by providing a lens into our data to help leadership make organization decisions and measure benchmarks. Such responsibilities will include: managing development project’s scope, timeline, budget and resources; creating dashboards and scoreboards that allow users to understand the metrics and trends; and developing inhouse web applications that utilize data from Ministry Platform.

Primary Duties and Responsibilities

• Project Management
  • Provide Leadership to Northwoods development projects, providing a bridge of technical translation between project stakeholders, IT and developers.
  • Communicate with project stakeholders to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment; operating within the project scope and budget.
  • Gather business and technical requirement from users and create user stories and supporting documentation for development
  • Advocate for effective work practices and streamlined processes
  • Provide project management and oversight to 3^rd party developers.
  • Coach and raise up a team of project management volunteers
• Business Analysis
  • Build and refine dashboards in SQL mobile reports, PowerBI and other relevant tools to help leadership better visualize business analytics.
  • Skilled in deciphering what is being asked for and can operate as a technician helping find the data while creative in the visualization of the data on dashboards etc.
  • A strong understanding of data mining in tools like Google Analytics, Facebook stats, YourStreamLive and other platforms to assist with a better understanding of the organizations digital reach.
  • Coach and raise up a team of business analysis volunteers
• Development
  • Develop tools and workflows in Ministry Platform and myNorthwoods Portal.
  • A strong grasp of SQL and .Net, Java and Swift are helpful for occasional development.
  • Coach and raise up a pool of development volunteers
•  

Interaction With Others

The Project Manager & Business Analyst will work closely with all levels of staff and volunteers. The candidate for this position should be able to develop and maintain working relationships using positive, cooperative, professional interactions with staff and volunteers as well as outside agencies.

Desired Skills and Abilities

• Excellent organizational skills to effectively coordinate several simultaneous activities in a dynamic work environment with frequent changes of work priorities, scope, and schedules.
• Ability to develop and apply innovative concepts to Ministry Platform workflows and processes.
• Customer-driven and comfortable with a wide variety of user types as well as many different technologies.
• Able to deliver high-quality service that is both customer friendly and technically proficient.
• High-level proficiency with SQL, .Net, SSRS and PowerBI.
• Proficient in leading projects, delegating tasks and delivering products on time.
• Systems/Process minded person who thrives on creating, improving, and enhancing “how” we do ministry.

Beneficial Spiritual Gifts

Administration, Helps, Service, and Leadership

Educational and Experience Required

At least three to five years’ experience in related field.

Part time

Position Description:

To assist with facility readiness, excellence in facility care, a distraction-free environment and a ministry experience for volunteers and service providers

Primary Duties and Responsibilities

• Cleaning: To ensure that the building and grounds are clean and ready for use at all times. This includes vacuuming, running the carpet cleaning machine, cleaning the bathrooms, dusting, etc.
• Room Set-Up: Set up rooms, including tables being set up or taken down, placing chairs, easels, etc.
• Security: To ensure that the building is locked securely following our corporate service times.
• Assist: To assist the Campus Service Director in all building and ground maintenance as needs arise.
• Procedures: Must have knowledge of the Emergency Procedure of the building systems.
• Other: Other duties as assigned.

Interaction With Others

The Campus Services Associate will keep in contact with the various Team Leaders to ensure that tasks are being carried out and see if any help is needed. Contact with the Campus Service Director should be made on a regular basis to keep him/her informed of actions and goals.

Desired Skills and Abilities

Must be able to lift, push, and pull up to 50 pounds.

Good organizational and planning skills.

Beneficial Spiritual Gifts

Administration, Leadership, Helps, Encouragement, Craftsmanship; also a servant’s heart and a willingness to learn.

Educational and Experience Required

None required. We provide superior training.