Employment at Northwoods Church

Full time

Position Description:

The IT Systems Support Associate position exists to provide coordination and expert-level support for Northwoods’ database and other computer systems. The IT Systems Support Associate will be the primary data structure enforcer and change-request gateway. The IT Systems Support Associate is responsible for providing first response support to all support requests and maintaining the workstation hardware and desktop operating systems.

Primary Duties and Responsibilities

• Church Management System Coordination and Training
  • Administration: Administration and coordination of Ministry Platform (MP).
  • Support and Training: User support and training for Ministry Platform, Mobile Tools, myNorthwoods (staff, volunteers, and church attendees).
  • MP: User support and training for select staff and key volunteers.

• System and User Support
  • Help Desk: Provide desktop support via telephone and personal interaction for staff and volunteers.
  • Desktops: Install and maintain desktop hardware and software.
  • Software: User support and training for other approved software and systems.
  • Asset Management: Maintain logs of equipment configurations and repairs.
  • Request Resolution: Troubleshoot, research, resolve, and document support requests for Windows and Apple hardware and associated software.
  • Request Escalation: Route and escalate requests to the appropriate support team member.

• Administration
  • Training Documentation: Create and maintain user support documentation
  • Partners: Engage peers and partners in ministry at other churches, Christian organizations, media outlets, etc., to create networks of knowledge and resources.
  • Other: Assist in other areas as needed.
  • Staff Meetings: Attend Staff meetings for global, visionary, and organizational matters.

Interaction with Others

The Helpdesk Administrator will work closely with all levels of staff and volunteers. The candidate for this position should be able to develop and maintain working relationships using positive, cooperative, professional interactions with staff and volunteers as well as outside agencies. The candidate for this position will frequently interact with church attendees to ensure accuracy of data in Ministry Platform and to help them use technology resources such as myNorthwoods, the Northwoods mobile app, and online giving.

Desired Skills and Abilities

• Excellent organizational skills to effectively coordinate several simultaneous activities in a dynamic work environment with frequent changes of work priorities, scope, and schedules.
• Experience creating and maintaining documentation for training and administration of applications and systems.
• Ability to develop and apply innovative concepts to helpdesk operations and problem resolution.
• This person will be customer-driven and comfortable with a wide variety of user types as well as many different technologies. This person can deliver high-quality service that is both customer friendly and technically proficient.
• Expert-level proficiency with a variety of desktop and internet applications. This person will be a real “systems thinker” and thrive on creating, improving, and enhancing the “how” we do ministry.

Beneficial Spiritual Gifts

Administration, Helps, Service, and Leadership

Educational and Experience Required

At least two years’ experience supporting users of all levels using computer hardware and software.

 Full time and Part time

The Media Producer advances the ministries of Northwoods Church through visual elements that attract people who are far from God, that introduce them to Jesus and Christian principles, and that help them mature in Christ as they continue on their spiritual journey. The Media Producer provides creative, visually excellent media content for weekend services and special events.

Primary Duties and Responsibilities

• Administration
  • Scheduling: Schedule for live video shoots to maintain workflow.
  • Staff Meeting: Attend staff meetings for global, visionary, and organizational maters.
• Creative Arts Team
  • Creativity: Work side-by-side with the Production Director and the Media Team in developing excellence and creativity in this ministry.
  • Brainstorming: Meet weekly and work alongside the Production Director for planning of the services.
  • Current Trends: Be listening for new music, ideas, and creative means of communicating our message with an emphasis on the new technology available.
• Production
  • Media Production: Shoot, edit and finalize video projects, and create graphics as needed for weekend services, special services and other ministries. Coordinate with the Music Team to create visually appealing center screen, side screen and AP content to support the weekend worship experience. Produce other media projects for the overall Northwoods community as assigned by the Production Director.
  • Services: Provide media support during all services and special events in the auditorium and other venues as needed. Media support includes video directing, graphics presentation, video playback, video switching, camera directing, and ensuring CCLI compliance.
  • Innovation: Continuously explore fresh and creative ways to deliver media content. Ensure that frequently recurring projects (video testimonies, pre-service announcement videos, sermon bumpers, etc.) do not become “stale”.
  • Training: Cross train with other media positions.

Interaction with Others

The Media Producer will work closely with the Media Director and Media Team, as well as the other members of the Creative Arts staff. He/she will also work closely with volunteers in the Creative Arts area at all campuses.

Desired Skills/Abilities

This must be a creative person with leadership abilities. Organizational and time management skills are essential. An understanding of the Seeker Event philosophy is necessary. Must be an effective communicator willing to work with others to develop cohesive teams. The Media Producer should have experience shooting and producing field segments and have a working knowledge of live video directing and production.

Beneficial Spiritual Gifts

Creative Communication, Leadership, and Administration

Education and Experience Required

Experience in graphic design, Character Generation, and non-linear video editing is also essential.

Software: Apple Final Cut and Adobe Creative cloud. Advanced knowledge in 3D software is preferred.

 Part time

The Student Life Administrative Assistant is to provide support to the Student Ministries at Northwoods with an emphasis on Jr. High and Sr. High, and a minor support role to College Ministry. This ministry assignment will cover two aspects, administrative support and Director Support.

Primary Duties and Responsibilities

• Administrative
  • Resources: Order resources, shopping for our ministry needs as well. E.I. candy, food, and creative elements as it pertains to a particular series as needed for the Student Ministry offices and volunteers.
  • Database: Oversee all database responsibilities, including data entry, for students, volunteers, and families associated with Quest and Converge. This will include working with volunteers to insure accurate records.
  • Communication: Communicate events for Student Ministries.
  • Expense Reports: Assist the Pastors in processing monies collected for events and resources, as well as monthly expense reports.
  • Special Events: Ensure that all Student Ministry events are included in programs and church calendar by preparing announcements and securing the facility for all events.
  • Proofread: Proof documents for accuracy and clarity.
  • Filing: Create and maintain an effective filing system for the Student Ministry.
  • Screening: Oversee the volunteer screening process which includes background check, applications, and secure filing.
  • Reports: Providing MP searches, reports and updates as needed.
  • Departmental Meetings: Attend weekly and monthly staff meetings within the Spiritual Growth Team (Life Help).
  • Staff Meetings: Attend staff meetings for global, visionary, and organizational matters.
  • Team Build: Oversee an Administrative Volunteer team to assist with the tasks of this position.

• Director Support
  • Support: Work closely with the Student Pastors to ensure adequate coordination and communication of tasks as needed by the division (i.e. photocopying, mailings, phone calling, resource ordering, etc.).
  • Phone messages: Respond to phone messages as needed for the Student Pastors and staff team.
  • Preparation: Assist the Pastors in preparing documents for team meetings and record minutes.
  • Scheduling: Handle scheduling and appointments for the Ministry Pastors
  • Professional Expectations: As the Administrative Assistant to Student Life, the expectation is high to represent the organization with high standards in appearance, attitude, and competency.
  • Event Involvement: As time allows and when appropriate, the Administrative Assistant will participate in Student Ministry activities and events.

 Interaction with others

The Student Life Administrative Assistant will work closely with the Student Ministry staff. In addition, effective interaction and leadership will be needed with volunteers, parents of students, and other Administrative Assistants. Furthermore, the Student Ministry Administrative Assistant must demonstrate a heart for ministry (serving others) and reflect a lifestyle consistent with the Northwoods Community Church staff handbook.

 Desired skills and abilities

• Administration, organizational skills, computer knowledge including Microsoft Office and MP Database, proofreading skills, and telephone etiquette.
• Beneficial Spiritual Gifts should include administration, helps, encouragement, creative communication, discernment, and leadership.
• Educational/Experience requires a high school diploma, college, or an administrative background